FAQ

/FAQ
FAQ 2018-02-20T18:19:34+00:00
When is the Real Insurance Sydney Harbour 10k & 5k? 2020-06-15T17:20:23+00:00

As a result of the pandemic, we have decided to postpone the Real Insurance Sydney Harbour 10k & 5k event which was scheduled to take place in July. We have a backup date in late 2020 but are consulting with the NSW Government and our key stakeholders to ensure we have the best backup date within the revised calendar for our great event. We expect that we’ll be able to announce the new date in the next few weeks. 

Is the course accurate? 2017-01-23T17:53:17+00:00

The Real Insurance Sydney Harbour 10km is AIMS certified accurate and is precisely 10km. The event is also run under IAAF rules. The Real Insurance Sydney Harbour 5km distance is only approximately 5km.

What time does each race start? 2019-05-07T19:46:43+00:00

The 10k start time: 8.30am*.
The 5k start time: 7.30am*.
*Start times are subject to change. 

Who can enter the event? 2017-01-19T18:13:22+00:00

Anyone can enter the event! Whether you are an elite athlete, club runner, gym member, or simply someone who enjoys a social walk or jog. With the choice between a 5km or a 10km, this is the perfect event to test yourself before the winter and spring major classic events or simply complete your first fun run.

How can I fundraise? 2020-03-05T17:58:35+00:00

More information regarding fundraising will be available in early April!

 

Can I volunteer to help? 2020-03-05T17:59:19+00:00

We are looking for dedicated and enthusiastic volunteers to be a part of our Volunteer Program for the 2020 Real Insurance Sydney Harbour 10k & 5k. Join us on Sunday, 19 July 2020 and help us to get our competitors over the finish line in Sydney’s flattest and fastest 10k and 5k. Applications will open soon. 

Are there any drink stations on the course? 2020-03-05T17:59:39+00:00

There are two drink stations on the 10k course; the first at approximately the 2km mark and the second at the 5km mark. One drink station is available on the 5k course at the 2km mark. All drink stations will have water only. (Drink station locations are subject to change on the 20120 course)

Will medical support be available along the course? 2018-02-20T18:19:35+00:00

St John Ambulance teams will be located along the course at various locations. If you are feeling unwell, please report to the nearest official or medical personnel as soon as possible. If you see any fellow participant/s in distress, please report the incident to the nearest course official or St John Ambulance team member. If it is an emergency, please dial ‘000’ and report the exact location of the incident. 

Can I run with an iPhone or other music device? 2018-02-20T18:19:35+00:00

While we strongly discourage the use of iPhones or other personal music devices, we do not impose a ban on wearing headphones on course. However, the use of headphones can impede an individual’s ability to hear marshals or other course officials. Participants who choose to wear headphones on course do so at their own risk and are asked to pay attention to officials and other participants throughout their event.

How do I register? 2020-06-15T17:21:28+00:00

Registrations are currently unavailable for the 2020 event. Once a new event date has been announced, registrations will open. 

How do I pay for my entry? 2020-03-05T18:00:43+00:00

You can pay through our secure online payment system by MasterCard and Visa card. You can also pay via cash or EFT at the Registration Centre, open Friday 17 July, Saturday 18 July and Sunday 19 July (entries are subject to availability).

How do I apply for a preferred start? 2020-03-05T18:01:32+00:00

If you wish to apply for a preferred start, please register for the event online and then complete the preferred start application form.

As a guide, preferred starts will be offered to males running under 35 mins and females running under 40 mins. Enquiries for a preferred start will be confirmed within two business days of completing the form and are subject to availability.

Please note: If you have selected to have your race bib posted all and any changes must be made prior to Friday 5 June 2020 due to packing requirements.

Can I register a team? 2020-03-05T18:02:45+00:00

Yes. Instructions on how to create a team can be downloaded here.

Registering a corporate team? 2020-03-05T18:03:21+00:00

Download instructions here.

When is payment due for my team? 2020-03-05T18:04:16+00:00

All team members must be paid for by Friday, 3 July 2020 COB. A registration is not considered to be confirmed unless payment has been received. If your team members have selected to have their race bib posted, full payment needs to be made by Friday, 5 June 2020 COB.

Can I have my race bib posted? 2020-03-05T18:12:58+00:00

You can opt to have your race bib sent to you for $6.95. The postage option will not be available after Sunday, 5 June 2020 due to packing requirements and to ensure that they will arrive well before the race day. The event organiser is not responsible for undelivered or lost race bibs due to incorrect/incomplete addresses provided. To double check or update your address, please login to your dashboard.

Please note, no race bibs will be posted until after the 5 June 2020.

Can I change events? 2020-03-05T18:16:31+00:00

We understand that sometimes injury, illness or circumstances out of your control may interrupt your training or availability to run in your chosen event on the day. For this reason, you can change between events via your ACTIVE dashboard.

Please note, a $5.00 admin fee applies to all race changes. 

Download instructions here

Any participant who changes into another race of greater value will be required to pay an additional fee for the difference between the entry fee originally paid and the current cost of participating in the alternative race plus a $5.00 admin fee.

No refunds will be provided for the difference in races fees after the 5th June. Race changes can be processed online up until 11:59pm AEDT Sunday 12 July 2020.

When do online entries close & what are the registration centre opening and closing times? 2020-02-03T18:44:57+00:00
Registration Centre Rego Centre Entries
Midnight Saturday 18 July 2020  Friday 17 July 2020, 8am – 6pm
Saturday 18 July 2020, 9am – 4pm
Sunday 19 July 2020, 6:30am – 8:40am
Can I transfer my entry to another person or obtain a refund? 2020-03-05T18:18:02+00:00

Entry fees are non-refundable for non-starters and non-finishers, and are non-transferable as per the T&C’s of the event participant agreement. Entry fees are refundable before 5 June 2020, although event organisers will retain 25% of the entry fee to cover administration costs. To receive a 75% refund of entry fee, you must email the event organisers the completed Withdrawal Form before 20 June 2020.

2019 Withdrawal & Refund Form

You can look to sell your entry by processing a name transfer via your Active dashbaord. Name transfers are subject to a $5.00 admin fee and can be processed online up until Sunday 12 July 2020.

Download instructions on how to Transfer your Registration to someone else HERE

What is an e-ticket and why do I need it? 2018-02-20T18:19:35+00:00

Your e-ticket makes it super-fast and efficient to collect your race pack. The e-ticket is a PDF document that contains your individual race number and we will ask you for it when you come to collect your race bib. You can print your e-ticket to bring along with you or have it available on your smartphone or tablet to show our registration staff.

How do I get my e-ticket? 2020-03-05T18:21:21+00:00

To access your new bib number, please log into your Active account via this link:  https://passport.active.com/page/signin

If you need further assistance, please contact our customer service team – info@sh10.com.au

 

How do I collect my race bib? 2020-03-05T18:21:48+00:00

Race bib collection will be available during race week at the Registration Marquee, Overseas Passenger terminal, Circular Quay. Click here for opening hours.

 

What if I can’t collect my race bib? 2017-01-23T18:20:34+00:00

If you are unable to pick up your race bib, you can nominate someone to collect it on your behalf provided that they have a copy of your e-ticket.

What happens if I have lost my race bib? 2017-01-23T18:23:19+00:00

If you have lost or damaged your race bib or timing tag, you can get a replacement from the event Registration Centre during its opening hours.

I have already registered; can I purchase additional items/merchandise? 2020-03-05T18:23:03+00:00

Yes! Simply log in to the Active Dashboard using the email address and password you used during registration.

Select ‘Purchase Merchandise’ to add additional merchandise to your registration and process payment.

Download instructions here on how to add merchandise to your registration. 

What time should I arrive? 2017-01-24T13:47:06+00:00

Exact arrival times can vary from event to event. All entrants will receive a “RACE WEEK UPDATE” email 3-4 days prior to the event with race specific notes on it. In general, if you have already registered and received your race pack (so you have your race number and timing chip), you should arrive at the race venue no later than 45 minutes prior to your race start time. If you still need to register, you should arrive no later than 1 hour prior to your race start time.

Where are the start and finish areas? 2017-01-23T18:29:42+00:00

The start line is on George Street, The Rocks. Please make your way to the marshalling area 30 minutes prior to your start time to ensure you are ready for your start.

The course will travel along Hickson Road, through Cockle Bay, Darling Harbour, through stunning Barangaroo Parklands and back into The Rocks to the finish line, Overseas Passenger Terminal, Circular Quay.

How do I get to the event? 2018-10-17T17:36:14+00:00

Check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.

This will be available closer to the event.

Where can I park? 2018-10-17T17:36:49+00:00

Check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.

This will be made available closer to the event.

Is there somewhere I can leave my things whilst I run? 2019-07-28T09:19:42+00:00

No personal bags or backpacks will be accepted at the baggage drop off. You must put any loose items into the bag provided and affix your baggage sticker.

Where can I find the race results? 2018-10-17T17:37:14+00:00

We will update the event website as soon as results are available on race day. You will find your results by clicking the Results tab/button on the menu.


I can’t find my result? 2017-01-23T18:38:48+00:00

If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.

If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the contact form, and select the subject ‘Timing Enquiries’ on the Contact Us page. Complete as much information as you can and we’ll do our upmost to get your result sorted.

 

Why are results based on Gun Time and not Net Time? 2018-02-20T18:19:35+00:00

The official results are based on Gun Time as per the IAAF rule 165 part 24; as this event is run under these rules and times can be used for selection into international and Olympic events we must abide by these rules.

However, we always provide net time for participants to know the true (net) time it took for them to run from the start line to the finish line.

Transponder System 
24. The use of Transponder Timing Systems approved by IAAF in events held under Rules 230 (races not held completely in the stadium), 240 and 250 is permitted provided that:

  1. None of the equipment used at the start, along the course or at the finish line constitutes a significant obstacle or barrier to the progress of an athlete.
  2. The weight of the transponder and its housing carried on the athletes’ uniform, bib or shoe is not significant.
  3. The System is started by the Starter’s gun or synchronised with the start signal.
  4. The System requires no action by an athlete during the competition, at the finish or at any stage in the result processing.
  5. The resolution is 1/10th of a second (i.e. it can separate athletes finishing 1/10th of a second apart). For all races, the time shall be read to 1/10th of a second and recorded to the whole second. All read times not ending in zero shall be converted and recorded to the next longer whole second, e.g. for the Marathon, 2:09:44.3 shall be recorded as 2:09:45.

Note: The official time shall be the time elapsed between the firing of the starting gun and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.

Are there photos/video from the event? 2018-02-20T18:19:36+00:00

Supersport Images –are the official participant photographers of the t event and will be positioned out on the course and at the finish line. You can search, view and purchase on their web site. See www.supersportimages.com for more information. Any enquiries regarding these images should be directed to Supersport Images.

How do I apply for a Media Accreditation for event day? 2017-01-23T18:43:56+00:00

Those wishing to obtain a Media Accreditation for event day will need to email zannie@mediaopps.com.au.