FAQ 2018-02-20T18:19:34+00:00
When is the Real Insurance Sydney Harbour 10k & 5k? 2018-10-17T16:49:26+00:00

The Real Insurance Sydney Harbour 10k & 5k will be held on Sunday 28 July 2019.

Is the course accurate? 2017-01-23T17:53:17+00:00

The Real Insurance Sydney Harbour 10km is AIMS certified accurate and is precisely 10km. The event is also run under IAAF rules. The Real Insurance Sydney Harbour 5km distance is only approximately 5km.

What time does each race start? 2019-05-07T19:46:43+00:00

The 10k start time: 8.30am*.
The 5k start time: 7.30am*.
*Start times are subject to change. 

Who can enter the event? 2017-01-19T18:13:22+00:00

Anyone can enter the event! Whether you are an elite athlete, club runner, gym member, or simply someone who enjoys a social walk or jog. With the choice between a 5km or a 10km, this is the perfect event to test yourself before the winter and spring major classic events or simply complete your first fun run.

How can I fundraise? 2019-07-23T20:40:33+00:00

We’re thrilled to announce OzHarvest are the official charity partner of the 2019 Real Insurance Sydney Harbour 10k and 5k!

Support OzHavest by fundraising as part of your run. What’s more, if you fundraise $500 via your official Fundraising page, you will be running for FREE! You will receive the FULL cost of your ticket back in your bank account. It typically takes 7 donations to raise $500, so it’s well within reach.

All you have to do is share your official fundraising page with your friends, family and your favourite colleagues and ask for their support.

OzHarvest is Australia’s leading food rescue organisation, collecting quality excess food and delivering it direct and free of charge to more than 1300 charities across the country. Every $1 donated allows OzHarvest to deliver two meals to people in need.

Create your fundraising page now!

Can I volunteer to help? 2018-10-17T17:10:34+00:00

We are looking for dedicated and enthusiastic volunteers to be a part of our Volunteer Program for the 2018 Real Insurance Sydney Harbour 10k & 5k. Join us on Sunday, 28 July 2019 and help us to get our competitors over the finish line in Sydney’s flattest and fastest 10k and 5k. You can apply here.

Are there any drink stations on the course? 2017-10-19T19:20:32+00:00

There are two drink stations on the 10k course; the first at approximately the 2km mark and the second at the 5km mark. One drink station is available on the 5k course at the 2km mark. All drink stations will have water only. (Drink station locations are subject to change on the 2018 course)

Will medical support be available along the course? 2018-02-20T18:19:35+00:00

St John Ambulance teams will be located along the course at various locations. If you are feeling unwell, please report to the nearest official or medical personnel as soon as possible. If you see any fellow participant/s in distress, please report the incident to the nearest course official or St John Ambulance team member. If it is an emergency, please dial ‘000’ and report the exact location of the incident. 

Can I run with an iPhone or other music device? 2018-02-20T18:19:35+00:00

While we strongly discourage the use of iPhones or other personal music devices, we do not impose a ban on wearing headphones on course. However, the use of headphones can impede an individual’s ability to hear marshals or other course officials. Participants who choose to wear headphones on course do so at their own risk and are asked to pay attention to officials and other participants throughout their event.

How do I pay for my entry? 2018-10-17T17:13:38+00:00

You can pay through our secure online payment system by MasterCard and Visa card. You can also pay via cash or EFT at the Registration Centre, open Friday 26 July, Saturday 27 July and Sunday 28 July (entries are subject to availability).

How do I apply for a preferred start? 2018-10-17T17:15:48+00:00

If you wish to apply for a preferred start, please register for the event online and then complete the preferred start application form.

As a guide, preferred starts will be offered to males running under 35 mins and females running under 40 mins. Enquiries for a preferred start will be confirmed within two business days of completing the form and are subject to availability.

Please note: If you have selected to have your race bib posted all and any changes must be made prior to Sunday 30 June 2019 due to packing requirements.

Can I register a team? 2017-01-19T18:41:46+00:00

Yes – Team Captains need to create a team by choosing the “Create a Team” in the pop-up box during registration.

Registering a corporate team? 2019-05-08T13:35:07+00:00

Create and Join a Team

To create a team and become a team captain, visit the registration page and follow these steps:

  1. Select the entry type
  2. Complete the first page of your registration
  3. Click Create a team (this will take you to a second page)
  4. Click Register and enter your details as the Team Captain and click register.
  5. Fill out the team name, team passowrd and select the payment type.Select ‘Pay Later’ as the payment type if you wish to process your team’s payment in one bulk. Payments must be made by Wednesday, 10 July COB. By choosing this option, you agree to the corporate team’s terms and conditions, which you can read by clicking the link at the bottom of this page.
  6. Click Register my team to confirm your team.

From here, you will be taken to the team success page.

Don’t forget to register for yourself if you’re participating in the event. Once you have 10 team members registered in your team, please email us prior to registering to receive your personal voucher code.

To manage your team, you will need to login via our online dashboard. You will receive a Tiktok account activation email. Click the link within the email to verify you account. You will now be able to access your account.  

The dashboard allows you to manage your team details.

To get people to join your team, don’t forget to either, share the team name and password (if applicable), or the team entry link (found in the dashboard) with your team members.

When is payment due for my team? 2019-05-08T13:34:29+00:00

All team members must be paid for by Wednesday, 10 July 2019 COB. A registration is not considered to be confirmed unless payment has been received. If your team members have selected to have their race bib posted, full payment needs to be made by Friday, 28 June 2019 COB.

Can I have my race bib posted? 2019-06-26T13:13:57+00:00

You can opt to have your race bib sent to you for $6.95. The postage option will not be available after Sunday, 30 June 2019 due to packing requirements and to ensure that they will arrive well before the race day. The event organiser is not responsible for undelivered or lost race bibs due to incorrect/incomplete addresses provided. To double check or update your address, please login to your dashboard.

Please note, no race bibs will be posted until after the 30 June 2019.

Can I change events? 2018-10-17T17:29:44+00:00

We understand that sometimes injury, illness or circumstances out of your control may interrupt your training or availability to run in your chosen event on the day. For this reason, you can change between events by submitting a change of event form.

Please note, a $5.00 admin fee applies to all race changes. 

2019 Change of Event Form

When do online entries close & what are the registration centre opening and closing times? 2018-10-17T17:31:07+00:00
Registration Centre Rego Centre Entries
Midnight Saturday 27 July 2019  Friday 26 July 2019, 8am – 6pm
Saturday 27 July 2019, 9am – 4pm
Sunday 28 July 2019, 6:30am – 8:40am
Can I transfer my entry to another person or obtain a refund? 2018-10-17T17:35:13+00:00

Entry fees are non-refundable for non-starters and non-finishers, and are non-transferable as per the T&C’s of the event participant agreement. Entry fees are refundable before 21 June 2019, although event organisers will retain 25% of the entry fee to cover administration costs. To receive a 75% refund of entry fee, you must email the event organisers the completed Withdrawal Form before 21 June 2019.

2019 Withdrawal & Refund Form

What is an e-ticket and why do I need it? 2018-02-20T18:19:35+00:00

Your e-ticket makes it super-fast and efficient to collect your race pack. The e-ticket is a PDF document that contains your individual race number and we will ask you for it when you come to collect your race bib. You can print your e-ticket to bring along with you or have it available on your smartphone or tablet to show our registration staff.

How do I get my e-ticket? 2019-07-17T14:33:34+00:00

Our online registration platform makes it really easy to recover your e-ticket if you have lost the original email or it never arrived.

Just log in to the TikTok dashboard here. Use the email address and password you registered for the event with and you’re all set! If you can’t remember your password, click the “Forgot your password?” link to go through the password recovery process.

Tip: If you are using a personal computer, check the “Remember me” box to save your password and the system will log you in automatically each time you visit, for up to 3 months.

How do I collect my race bib? 2018-02-20T18:19:35+00:00

Race bib collection will be available during race week at the Registration Marquee, Overseas Passenger terminal, Circular Quay. Click here for opening hours.

Please be aware that we do not encourage race bib collection on race day, queues can be long and it can lead to a lot of unnecessary stress when you’d rather be focussing on getting ready for your event. Therefore, we strongly encourage all competitors to make it along to the pre-race event registration centre so that you can turn up on race morning ready to race. [/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What if I can’t collect my race bib? 2017-01-23T18:20:34+00:00

If you are unable to pick up your race bib, you can nominate someone to collect it on your behalf provided that they have a copy of your e-ticket.

What happens if I have lost my race bib? 2017-01-23T18:23:19+00:00

If you have lost or damaged your race bib or timing tag, you can get a replacement from the event Registration Centre during its opening hours.

I have already registered; can I purchase additional items/merchandise? 2018-02-20T18:19:35+00:00

Yes! Simply log in to the TikTok Dashboard using the email address and password you used during registration.

  1. Select “My Registrations”.
  2. Click the “details” button of your registration you wish to edit.
  3. Select “Make Changes” and “Add Items to Cart”.
  4. Follow the prompt to complete the transaction.
What time should I arrive? 2017-01-24T13:47:06+00:00

Exact arrival times can vary from event to event. All entrants will receive a “RACE WEEK UPDATE” email 3-4 days prior to the event with race specific notes on it. In general, if you have already registered and received your race pack (so you have your race number and timing chip), you should arrive at the race venue no later than 45 minutes prior to your race start time. If you still need to register, you should arrive no later than 1 hour prior to your race start time.

Where are the start and finish areas? 2017-01-23T18:29:42+00:00

The start line is on George Street, The Rocks. Please make your way to the marshalling area 30 minutes prior to your start time to ensure you are ready for your start.

The course will travel along Hickson Road, through Cockle Bay, Darling Harbour, through stunning Barangaroo Parklands and back into The Rocks to the finish line, Overseas Passenger Terminal, Circular Quay.

How do I get to the event? 2018-10-17T17:36:14+00:00

Check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.

This will be available closer to the event.

Where can I park? 2018-10-17T17:36:49+00:00

Check under the “Race Info” tab for the “Getting There/Parking” page which has full instructions.

This will be made available closer to the event.

Is there somewhere I can leave my things whilst I run? 2019-07-28T09:19:42+00:00

No personal bags or backpacks will be accepted at the baggage drop off. You must put any loose items into the bag provided and affix your baggage sticker.

Where can I find the race results? 2018-10-17T17:37:14+00:00

We will update the event website as soon as results are available on race day. You will find your results by clicking the Results tab/button on the menu.

I can’t find my result? 2017-01-23T18:38:48+00:00

If you cannot find your name in the results at all, check the spelling of your surname and try using less letters in the search box – “smi” will find “Smith”, “Smithson”, etc. If that doesn’t work, try searching using the race number you wore on race day if you still have it.

If you can find your name in the results but there is no time shown, or you think the time is wrong, please get in touch with us using the contact form, and select the subject ‘Timing Enquiries’ on the Contact Us page. Complete as much information as you can and we’ll do our upmost to get your result sorted.


Why are results based on Gun Time and not Net Time? 2018-02-20T18:19:35+00:00

The official results are based on Gun Time as per the IAAF rule 165 part 24; as this event is run under these rules and times can be used for selection into international and Olympic events we must abide by these rules.

However, we always provide net time for participants to know the true (net) time it took for them to run from the start line to the finish line.

Transponder System 
24. The use of Transponder Timing Systems approved by IAAF in events held under Rules 230 (races not held completely in the stadium), 240 and 250 is permitted provided that:

  1. None of the equipment used at the start, along the course or at the finish line constitutes a significant obstacle or barrier to the progress of an athlete.
  2. The weight of the transponder and its housing carried on the athletes’ uniform, bib or shoe is not significant.
  3. The System is started by the Starter’s gun or synchronised with the start signal.
  4. The System requires no action by an athlete during the competition, at the finish or at any stage in the result processing.
  5. The resolution is 1/10th of a second (i.e. it can separate athletes finishing 1/10th of a second apart). For all races, the time shall be read to 1/10th of a second and recorded to the whole second. All read times not ending in zero shall be converted and recorded to the next longer whole second, e.g. for the Marathon, 2:09:44.3 shall be recorded as 2:09:45.

Note: The official time shall be the time elapsed between the firing of the starting gun and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.

Are there photos/video from the event? 2018-02-20T18:19:36+00:00

Supersport Images –are the official participant photographers of the t event and will be positioned out on the course and at the finish line. You can search, view and purchase on their web site. See www.supersportimages.com for more information. Any enquiries regarding these images should be directed to Supersport Images.

How do I apply for a Media Accreditation for event day? 2017-01-23T18:43:56+00:00

Those wishing to obtain a Media Accreditation for event day will need to email zannie@mediaopps.com.au.